Event-specific refund policy
Each event may have its own cancellation and refund terms. The applicable refund policy will be clearly displayed on the respective event page before payment is made.
By purchasing a pass, you acknowledge and agree to the refund and cancellation terms displayed for that specific event at the time of purchase.
If Lucidsway cancels an event
If Lucidsway cancels an event, eligible customers will receive a refund in accordance with the cancellation notice and the applicable event-specific policy. Where a refund is offered, it will normally be initiated to the original payment method.
If an event is rescheduled
If an event is rescheduled, the event-specific notice will explain whether existing passes remain valid for the new date and whether customers are eligible to request a refund.
Customer cancellations
Customer-initiated cancellations are governed by the refund and cancellation policy displayed on the relevant event page before purchase. Some events may permit cancellations within a specified period, while other events may be non-refundable.
Duplicate charges and failed bookings
If your account is debited more than once for the same order, or payment is successfully debited but no ticket/pass is generated, contact us with your order reference and payment identifier. We will verify the transaction and process any refund due.
How to request a refund
Email info@thelucidsway.com from your registered email address with:
- Event name
- Order/reference number
- Payment identifier
- Reason for the refund request
Approved refunds will be processed to the original payment method. Payment-provider or bank processing times may vary.